Once the device is supervised with Apple Configurator, it will install a device profile that keeps the device “ Provisionally Managed” for up to 30 days. With Apple Configurator, we can now turn devices with iOS 11 and above that were once not eligible for DEP to participate in the same program without additional cost. ![]() Doing so will create conflict with the MDM profile being pulled in over the air.īeing able to supervise a device will give you much more management capabilities once it’s enrolled with an MDM solution. One would not need to add the MDM profile to a BluePrint as part of enrollment if we are adding the device to DEP.The DEP enrollment procedure is an automated procedure where an MDM profile is installed on the device over the air (OTA). If a device is on iOS 11 and above, it’s best to add the device to DEP and let it enroll through the DEP program.If a device is supervised through Apple Configurator, the supervision will be lost with a device wipe.If a device is supervised through DEP, the supervision is permanent.A device can be supervised either through Apple Configurator or Apple DEP.Whether you choose to enroll such a device and apply applicable restriction with an MDM solution afterward is totally up to you.Ī few more key points to make after consulting with VMware Workspace ONE technical support on this setup: One clarification for those who are not familiar with Apple DEP as I get this question a lot: Can I still use a DEP device without any restriction from MDM once it’s added to DEP? What we attempt to accomplish here is to make a device eligible to be enrolled in DEP as a supervised device with an MDM solution such as VMware Workspace ONE UEM. So let’s wipe off those dusty iPhones/iPads from the closet and put them in good use once again! This capability is the main focus of this post as there are many other use cases with Apple Configurator which I will share via separate posts. ![]() Nowadays, any unsupervised/non-DEP devices running iOS 11 and above can also be added into DEP through Apple Configurator. In the past, acquiring supervised devices through Apple Deployment Program (DEP) requires going through a rigorous application process with Apple and purchasing devices directly either from either Apple or mobile carriers. You can unlock far more potential with these ‘donated’ iPads by supervising them through Apple Business Manager (formerly known as DEP) and assigning them with various apps and policies through VMware Workspace ONE. Thanks to many generous donors, patients are now able to stay connected with their loved ones virtually which oftentimes is one of the best medicines during this difficult time. The pandemic in 2020 introduces and/or accelerates the use of mobile technology especially in the healthcare industry like no has ever seen before. Just replace the invalid URL portion with the valid URL portion for the MDM server on the Mac computer, then try preparing the device again.Īgain, we'll update this post when the issue is fixed.: This post was previously published and has been updated based on additional research and testing. Workaround: Fortunately, there's a relatively simple workaround. The issue does not affect Direct Enrollment scenario. A valid URL should start with while an invalid URL usually starts with which is usually the original profile URL you copied from the Intune console for Setup Assistant Enrollment. What is happening behind the scenes: The enrollment URL for the MDM server created with Apple Configurator did not get resolved successfully or was manually edited. The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get “Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from ” error after accepting “Apply configuration” on the device. We'll update this post when it's resolved. After working with engineering to replicate and then pinpoint the issue, we decided it would be useful to post a known issue just in case you've run into this. We recently had a case escalated through all levels of support which took quite some time to troubleshoot. ![]() Software Engineer on the Enterprise Mobility and Customer Experience Team
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